What healthcare software needs from payments
Easy ways for patients to pay. At the front desk, through a patient portal, from a text or email link, or on file for future balances. The more convenient the option, the more likely the bill gets paid.
Secure handling of card data. Tokenization and hosted payment fields keep card numbers out of your systems and out of patient records.
Clear receipts and statements. Payment information should be easy for patients and staff to understand without exposing more than it should.
Support for payment plans and saved payment methods. Many balances are paid over time. Software that supports that reality helps providers collect more of what they are owed.
Health savings and flexible spending cards. Patients often want to use these cards. Acceptance has its own requirements, and we help you understand what applies.
Payments, privacy and compliance
Healthcare software teams deal with two sets of rules: card industry standards for payment data and privacy rules for patient information. Keeping card data out of your environment through tokenization and hosted fields reduces your payment security scope.
Questions about how payments interact with patient privacy obligations depend on how your product handles billing and records, so we recommend reviewing them with your compliance advisors. We are glad to walk through how our approach fits into your own review.
How it works for a healthcare platform
- 1 A practice or provider signs up inside your software and completes onboarding without leaving your product.
- 2 We review and approve the business through merchant underwriting.
- 3 Patients pay through the portal, front desk, text link or saved payment method you offer.
- 4 Funds settle to the provider, and your platform earns revenue from the payments it enables.
Why platforms choose Merchant Focus
Our team understands that healthcare customers need payments that are dependable and discreet. We work with your product and compliance teams to design a program that fits the way your customers operate, and we are upfront about what we can and cannot do.
Learn more about linq and our payment gateway.