Case Study
A powerful software for housekeeping and property management businesses — and thanks to linq, now includes payment processing at a competitive rate.
For one partner, a full-service property management and housekeeping software provider, delivering a best-in-class solution to their customers is priority number one. On its own, their platform features a suite of powerful tools designed to optimize scheduling, bookkeeping, team management and more. It's also very integration-friendly, making it easy for end users to connect with additional software they need to eliminate inefficiencies across their operations, like Payment Processing.
Former Provider Wasn't Negotiating
The partner wanted to begin offering payment processing to their portfolio at a discounted rate compared to what they were getting from their existing provider. After some back and forth, however, they realized that there were no negotiations to be had, and they would need to obtain better rates through a different provider.
Adopting linq as Their Promoted Payment Service
To best serve their customers, the partner chose to integrate with another payment solution that not only offered more transparent and competitive pricing, but a healthy revenue share, full-service offerings, and intuitive technology. In January of 2022, they officially began processing payments through linq's PayFac-as-a-Service.
"linq's solution has been fantastic in helping us drive processing payments to our customers and facilitate faster payments and invoices through their property managers. The thing that stood out to me and was impressive is it seems like linq's ideologies are similar to ours. You [linq] understand that there are going to be problems and take extra steps to help correct and prevent them in the future."
— Danny, Chief Executive Officer
The Highlights of PayFac-as-a-Service
To ensure each newly onboarded and existing merchant is "pitched" on payment processing with linq, the partner collaborated with the Marketing team at linq to create and add several promotional emails across their customer journey.
Danny, CEO, noted that linq's interface has been intuitive and easy to use. He's even shared feedback about the platform with linq's tech team, which ended up being implemented into their beta program.
Minor hiccups happen during software implementations. When the partner ran into a few bumps during merchant onboarding, linq's customer service team was quick to jump in and smooth things over — with the overall customer service being "fantastic" according to Danny.
linq's PayFac-as-a-Service has the tools to help you drive merchant adoption and maximize the revenue you're generating through payments — or could be generating.